CK's Plumbing and Backflow
Future Opening: Plumbing Operations Manager
Full Time • Raleigh
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location: Raleigh, NC
Position Type: Full-Time
Benefits: Health/Dental/Vision Insurance, 401(k) matching, Paid Time Off, Paid Holidays
About Us
At CK's Plumbing and Backflow, we take pride in delivering top-tier plumbing services to residential and commercial clients across the Triangle. We are a fast-paced, customer-focused team looking for an energetic and organized Office Manager to serve as the operational backbone of our business. If you excel at multi-tasking, managing schedules, and keeping field technicians aligned with office goals, we want to hear from you.
Role Summary
The Office Manager leads day-to-day administrative, dispatching, financial, and customer service operations. You will be the primary link between our field technicians, business owners, municipal agencies, and clients. The ideal candidate thrives in a high-volume environment, understands field service workflows, and keeps operations running smoothly from intake to final billing.
Key Responsibilities
1. Operations & Field Dispatching
- Manage daily dispatching, optimizing route efficiency using ServiceTitan software.
- Triage incoming calls to prioritize emergency repairs over routine service appointments.
- Maintain real-time communication with technicians in the field, tracking job progress and adjusting schedules to cover unforeseen delays.
- Act as the primary point of contact for customer inquiries, estimates, scheduling updates, and issue resolution.
2. Billing & Financial Administration
- Oversee Accounts Receivable (A/R), following up on outstanding client balances.
- Ensure field technicians accurately log job notes, materials used, and hours worked prior to issuing final invoices.
- Prepare weekly/bi-weekly timesheets for payroll processing, including tracking overtime and incentive pay.
3. Inventory & Fleet Logistics
- Track company vehicle maintenance schedules, registration renewals, fuel cards, and equipment logs.
4. Permitting & Compliance
- Submit municipal plumbing permit applications for major residential and commercial projects.
- Coordinate required city/county inspections with property owners and field staff.
- Maintain active records for business licenses, contractor credentials, insurance certificates, and worker safety documentation.
5. Commercial Bids & AIA Billing
- Prepare, process, and submit monthly AIA G702 and G703 progress billing applications for commercial building contracts.
- Track contract sums, approved change orders, line-item progress percentages, and retainage across all active commercial accounts.
- Collect and submit all required AIA backup documentation, including monthly lien waivers, third-party invoices, photos, and signed paperwork.
- Prepare commercial bid plans for review (ordering, trimming, stapling) and assist with marking/counting fixtures.
- Update the internal Bid List and push commercial jobs to QuickBooks for management pricing and bids.
Qualifications & Skills
Required
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Experience: Minimum of 5 years in an office management, dispatching, or administrative lead role within trade services (Plumbing, HVAC, Electrical, Construction).
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Software Proficiency: Hands-on experience with ServiceTitan and QuickBooks.
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Communication: Exceptional phone etiquette and de-escalation skills to handle stressed clients facing plumbing emergencies.
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Problem-Solving: Strong situational awareness to adjust schedules on the fly and resolve operational bottlenecks.
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Permit & Code Familiarity: General understanding of local permitting processes for mechanical/plumbing trades.
Preferred
- Prior experience managing a team of 5–15 field technicians.
- Bilingual ([English/Spanish]) is a strong plus.
- High proficiency with G-Suite, Microsoft Office (Excel, Word), and cloud document management.
Work Environment & Schedule
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Schedule: Monday through Friday 8:00 AM – 5:00 PM with some flexibility offered
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Work Location: In-office position at our office located at 3800 Greywood Drive, Raleigh.
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Physical Demands: Prolonged periods of sitting at a desk and working on a computer.
Compensation: $49,900.00 - $66,000.00 per year
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